Privacy Policy

When you use our website or contact us, we may collect the following information: - **Contact form submissions**: First name, last name, email address, company name, service interest, and message content. - **Order form submissions**: Name, email, phone number, company name, product selection, and wilaya. - **Quote requests**: Name, email, phone number, company name, and service details. We do not collect payment information through our website. Payment details are communicated directly via phone or in person.

Your information is used for the following purposes: - To respond to your inquiries and provide customer support. - To process software orders and coordinate installation. - To send you relevant information about our products and services (only if you have contacted us first). - To improve our website and services. - To create leads in our CRM system (Odoo) for follow-up.

Your data is stored securely using industry-standard practices: - Contact and order submissions are stored in our Sanity CMS (hosted infrastructure). - Email notifications are sent via Resend (transactional email service). - CRM data is managed through Odoo. - We use HTTPS encryption for all data transmission. - We do not sell, rent, or share your personal data with third parties for marketing purposes.

Our website uses only essential cookies required for functionality (language preference, session management). We do not use advertising cookies, tracking pixels, or third-party analytics that collect personal data.

You have the following rights regarding your personal data: - **Access**: Request a copy of the data we hold about you. - **Rectification**: Request correction of inaccurate data. - **Deletion**: Request deletion of your personal data. - **Objection**: Object to the processing of your data for specific purposes. To exercise any of these rights, contact us at contact@teraconnex.com or +213 550 310 737.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Contact form data is retained for 24 months. Order data is retained for the duration of the business relationship plus 5 years for legal compliance.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

For any questions about this privacy policy or your personal data: **TERACONNEX** Email: contact@teraconnex.com Phone: +213 550 310 737 Address: Cooperative El Yasmine, Ouled Fayet, Alger, Algeria